Replace scattered messaging tools with one system that remembers every conversation
Nuverra builds a custom messaging hub where email, SMS, and chat land in one inbox, tied to customer records. Your team never loses context or asks the same question twice.
Free Scorecard. No sales call required.
Why off-the-shelf messaging tools fall short
The tools work, but they do not talk to each other. Every conversation becomes a puzzle your team solves by hand.
Conversations scattered everywhere
Messages arrive in email, SMS apps, chat widgets, and Slack channels. Your team wastes time hunting for the last thing a customer said.
No shared history
When someone new picks up a conversation, they start from scratch. Customers repeat themselves, and your team looks unprepared.
Context lost on every handoff
Internal notes live in one tool, message threads in another. The person taking over has to piece together what happened and what comes next.
Per-seat messaging fees add up
Every tool charges per user per month. As you hire, the bill climbs even though your messaging volume stays the same.
Messages disconnected from the work
A customer asks for something in chat, but the task tracker and customer records live in other apps. You copy and paste to keep things moving.
No way to track what needs follow-up
Conversations fall through the cracks because there is no system to flag unanswered messages, stalled threads, or promises that need action.
What Nuverra builds for you
We design a messaging system that fits how your team actually works. Every feature is configured to your workflow, then connected to the rest of your custom application.
One inbox for everything
Email, SMS, and chat messages land in a single place. Your team sees the full thread, no matter which channel the customer used.
Full conversation history
Every message is automatically linked to the customer record. No searching across apps, no lost context when someone new picks up the conversation.
Saved replies and templates
Build a library of your most common responses. Your team stays consistent without typing the same answer twice.
Clean handoffs between team members
Assign conversations, add internal notes, and pass context forward. The next person knows where things stand.
Automated notifications and follow-ups
Set triggers based on message content, time elapsed, or customer status. The system nudges your team when action is needed.
Messaging built into the work system
When a customer asks for something, create the task, update the order, or pull the record from the conversation thread.
You get the capabilities of major platforms, shaped to your business and run by our team, without the cost or timeline of building it yourself.
Built and run for you, at a flat monthly fee
Our senior engineers design and deliver your messaging system, then host it, keep it secure, back it up, and support it. As your business grows and you hire more people, the fee stays the same.
No per-seat charges, no per-message fees, no vendor negotiations. One predictable monthly cost that covers the system and the team behind it.
What the flat fee covers
- Cloud hosting and infrastructure management
- Security patches, monitoring, and automated backups
- Ongoing feature development and system improvements
- Support for your team and direct access to engineers
- Full message storage and search with no data limits
- Flat monthly fee with no per-seat or per-message charges
See what your stack really costs as you grow
Run the free Stack Scorecard, about five minutes, no sales call. You'll see your per-seat penalty, a consolidation map, and any BAA gaps.